Frequently Asked Questions

FitDen is a gym management platform that helps gym owners run their business and helps members track memberships, attendance, and fitness progress. It connects gyms, trainers, and members in one app.

FitDen is built for gym owners, staff, trainers, and members. Gym owners can manage branches, plans, batches, and members. Members can view their membership, mark attendance, build workout streaks, and connect with other members.

FitDen may offer free and paid features depending on your role and gym setup. Membership fees charged by your gym are separate and are managed by your gym unless stated otherwise in the app.

Create a member account in the app, then ask your gym to add you as a member or follow the enrollment process your gym provides. Once linked, your membership, branch, and plan details will appear in your profile.

Members can mark attendance through the app when supported by their gym. Your gym may also record attendance on your behalf. Attendance history helps track your visits and can contribute to your workout streak.

A workout streak tracks how consistently you stay active. It increases when you maintain regular attendance or activity as defined in the app. Streaks are shown on your profile to help you stay motivated.

FitDen can show other members near you when you enable location permissions. Partner search uses your approximate location and profile details such as fitness goals. You can filter results and connect with members who match your preferences.

You can upload profile and gallery photos within the limits set by the app (typically at least one profile photo and up to several gallery photos). Only upload photos you own or have permission to share.

Open your profile in the app to update your name, photo, fitness details, goals, and other information. Some fields may also be managed by your gym as part of your member record.

Sign up as a gym owner in the app using your gym's business email. After registration, you can set up your gym profile, add branches, create membership plans, and start adding members.

Yes. FitDen supports multiple branches under one gym. Each branch can have its own members, trainers, batches, and attendance records while staying under your main gym account.

From your gym dashboard, you can add members with their contact details and assign them to a branch, plan, or batch. Trainers can be added and linked to specific branches so you can manage staff across locations.

Yes. Gym owners can create membership plans (such as monthly or yearly options) and organize members into batches or class groups for easier scheduling and tracking.

Attendance records are available per member and per branch. You can review check-in history and branch-level statistics from your gym management screens in the app.

Use the "Forgot password" option on the login screen if available. If you need further help, contact us at fitnest.cloud@gmail.com from the email address linked to your account.

Account deletion may be available in your app settings. If you cannot find the option, email us at fitnest.cloud@gmail.com and we will process your request. See our Privacy Policy for details on data removal.

We use industry-standard security measures including encrypted connections, hashed passwords, and secure cloud storage. Read our Privacy Policy for full details on how we protect your information.

Occasionally we perform updates or maintenance to improve FitDen. During this time, some features may be temporarily unavailable. Please try again after a short while or check for app updates.

Our Privacy Policy explains how we collect and use your data. Our Terms of Service describe the rules for using FitDen. Both are available in the app and on our website.

For help, feedback, or account issues, email us at fitnest.cloud@gmail.com. Include your registered email and a brief description of the issue so we can assist you faster.