1. Introduction
FitDen ("we", "us", or "our") provides a gym management platform that connects gym owners, staff, trainers, and members through mobile and web applications. This Privacy Policy explains how we collect, use, store, and share information when you use FitDen services.
By creating an account or using FitDen, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
Depending on how you use FitDen, we may collect the following information:
- Account information: name, email address, password (stored in hashed form), account type (member, gym owner, trainer, or administrator), and profile details you choose to provide.
- Profile and fitness information: profile photo, additional photos, date of birth, gender, height, weight, fitness goals, workout streaks, and other details you add to your profile.
- Gym membership and attendance data: gym and branch associations, membership plans, batch assignments, check-in and attendance records, and related membership history managed by your gym.
- Location information: approximate location (latitude and longitude) and timezone when you enable location features, such as finding workout partners near you.
- Gym business information: for gym owners and staff — gym name, contact details, branch information, plans, batches, trainer records, and member records you manage through the platform.
- Usage and device information: IP address, last active time, timezone, app version, and technical logs needed to operate, secure, and improve the service.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and authenticate you securely.
- Enable gym owners and staff to manage memberships, attendance, plans, and branches.
- Display your profile to other members when you use social or partner-finding features.
- Calculate distance-based partner search results within your chosen search radius.
- Track attendance, streaks, and membership status.
- Store and deliver photos and other content you upload.
- Send service-related communications and respond to support requests.
- Monitor performance, prevent fraud and abuse, and improve FitDen.
- Comply with legal obligations and enforce our terms.
4. How We Share Information
We do not sell your personal information. We may share information in these cases:
- With your gym: gyms you join can access member information needed to manage memberships, attendance, plans, and communications.
- With other members: when you use partner discovery or social features, limited profile information (such as name, photos, fitness goals, and approximate distance) may be visible to other users.
- With service providers: we use trusted third parties for hosting, database storage, file storage, analytics, and infrastructure. These providers process data only on our instructions and under appropriate safeguards.
- For legal reasons: when required by law, regulation, legal process, or to protect the rights, safety, and security of FitDen, our users, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
5. Photos and User-Generated Content
Photos and other content you upload are stored on secure cloud infrastructure. You control what you upload, but content shared through gym or social features may be visible to other users as described above. Do not upload content you do not have the right to share.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law or for legitimate business purposes such as fraud prevention.
7. Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your location, you may have the right to:
- Access, correct, or update your personal information through the app.
- Delete your account and associated personal data, where available in the app.
- Disable location permissions through your device settings.
- Withdraw consent where processing is based on consent.
- Request a copy of your data or object to certain processing.
To exercise these rights, use in-app settings where available or contact us using the details below.
9. Children's Privacy
FitDen is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. International Data Transfers
Your information may be processed and stored in countries other than where you live. We take steps to ensure that appropriate safeguards are in place when data is transferred across borders.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may also be communicated through the app or by email where appropriate. Continued use of FitDen after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Email: fitnest.cloud@gmail.com